Certified hotel in the historical centre of Florence

Who we are

The availability and expertise of our staff, a wonderful location, and rooms that meet the every need of our guests, are the foundation for a memorable stay.

There are many tasks to be seen to in a Hotel, and they are also very different from each other. The more the services offered to guests, the greater the need for a qualified staff that is professionally trained.

This is why we would like to present ourselves to those of you who are arriving or those who are already our guests, “stepping up to the plate” to guarantee that, along with a perfect capacity in communication, we will do our best to welcome you at your arrival, assist you throughout your stay, and handle your departure in the most appropriate way possible, with kindness, courtesy, patience, and diplomacy.

During your stay, we guarantee you the best of our services, and we will help you discover the sights and attractions of Florence, making sure you experience the life of this city, so that when you leave, you’ll do so with a satisfying smile and a special place for us in your heart.

We are ISO 9001:2015 certified, (Quality Politics).

We are also an UNWTO affiliate member and home to the practical Life Beyond Tourism® application,

founding and supporting the Romualdo Del Bianco® Foundation since 1991, a foundation that is devoted to applied research on issues regarding #heritage, #travel, # intercultural dialogue,  and the #well-being of the planet.

Our entire staff is trained  to welcome our guests in the spirit of the Life Beyond Tourism® philosophy according to the “Sites for Dialogue” and according to the International Quality Standards of Accessible Hospitality. It follows an average of 800 hours of training a year on topics related to hospitality, communication, social marketing, and on current legislation (SGSL - Legislative Decree 81/08, Privacy, ISO 9001:2015 Quality Management System).

 

 


Sabrina Bisconti

Hotel Manager

Roberto Tilli

Front desk Manager

Romina Danise

Receptionist

Graziella La Rocca

Receptionist

Elena Cappelletti
Receptionist

Antonio Cotoloni

Receptionist

Fabrizio Antognoli

Receptionist

Alessandro Barchielli
Night Receptionist

Nunzio Foresio
Night Receptionist

Barbara Aceto
Housekeeping

Serena Corti
Secretary Housekeeping

Alessio Rabatti
Meeting Room Personnel
Auditorium al Duomo

Cristiano Divisani
Meeting Room Personnel
Auditorium al Duomo

Lenny Vignoli
Food & Beverage General Manager

Indrit Kasaj
Restaurant Manager

Alessio Spaziani
Manager
Caffè Astra al Duomo

Daniela Llanaj
Waitress
Caffè Astra al Duomo

Giulia Spampinato

Waitress
Caffè Astra al Duomo

Valentina Nesi

Waitress
Caffè Astra al Duomo

Alesia Koush
Vo per Botteghe,
Officina Creativa

Barbara Castellano
Vo per Botteghe,
Officina Creativa

Carlotta Cigliana
Vo per Botteghe,
Officina Creativa

Maria Paz Soffia
Vo per Botteghe,
Officina Creativa

Eleonora Catalano
Vo per Botteghe,
Officina Creativa

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